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* Ticket purchases are confirmed ONLY once payment is processed and an order number is assigned to you.
* First Class tickets available starting Tuesday, September 9, 2014 (9:00 am)
* Coach Class tickets available Wednesday, September 10, 2014 (9:00 am)
* Tickets purchased after November 1, 2014 will be held for pick up the night of the excursion at Essex Station Ticket Window.
* We suggest arriving 30 minutes before you departure. Please allow extra travel time for unexpected traffic and to park. Trains will depart on time and can not be held for late arriving guests.
* Trains operate during all weather conditions, but we reserve the right to postpone or cancel any train ride in extreme situations. North Pole Express Seating Notes
* Each North Pole Express ticket will be assigned to a specific train car. A "Car Assignment" number or letter will appear on each ticket, which will be mailed after November 1, 2014.
* We highly recommend coordinating your entire group in advance, and placing one order for the entire group in order to ensure all parties are seated in the same car.